Frequently Asked Questions
Got a question about our delivery options?
Q- Where can you deliver to? Do you deliver internationally?
A- INCA & CO. delivers to addresses within Egypt. We currently do not ship internationally.
Q- How can I change my delivery address after placing my order?
A- Not to worry, please head to our “Contact Us” form and fill out the form. One of our team members will call you immediately and guide you from there. However, please note that you can change your address within 48 hours of placing your order.
Q- How long will the delivery take?
A- Delivery takes 3-12 working days (weekends and official holidays are excluded).
Q- My order is late, what shall I do ?
A- On this rare occasion, if you have not yet received your order after the delivery time please head to our “Contact Us” page and explain your case along with your order number and one of our team members will help you from there.
Got a question about exchange or refund options?
Q- Can I refund or exchange fabrics?
A- Unfortunately NO, fabrics are non refundable and non exchangeable as the product type is a raw material and it cannot be returned to its original condition as we cut the fabrics based on your cut length needed. However, you can request a sample before placing your order via contact us page.
*Actual fabric colors may vary. This is due to computer monitors displaying colors differently and everyone can see these colors differently. We try extremely hard to ensure our photos are as life-like as possible, but please understand the actual color may vary slightly from your monitor
*The above policy does not apply on any faulty fabric.
Q- Can I Refund or Exchange any other ready product?
A- Yes of course, If you wish to exchange or refund a product(s): you can do so within 14 days of your purchase via our contact us page.
* Shipping charges are non refundable, additional return charges may be applied.
* The product should be in the original packaging.
* The refund is made from 14- 20 days and it will be received with the same payment method.
Q- Can I do the refund or exchange via one of your physical stores?
A- Yes of course, however incase of refund the refund will be received with the same payment method within 7-14 days.
Want to collaborate with us?
Q- How can I partner with INCA & CO.?
A- INCA & CO. is always looking for new opportunities to grow its family. Fill out our “Contact Us” form and inquire about our B2B program.
Q- How can I collaborate with INCA & CO.?
A- If you are a designer / artist / business owner or you are talented in any way and you wish to collaborate with us, please head to our “Contact Us” page and contact us. One of our team members will help you from there.
Want to meet us in person?
Q- Where can I find the INCA & CO. stores?
A- INCA & CO. Zamalek Store: 157 26th of July street, Zamalek
INCA & CO. Katameya Store: Downtown Mall -S3 Building, Katameya
But please stay tuned for our expansions coming soon!
Q- What is the INCA & CO. contact information?
A- We always want to hear from you. Please go to contact us page if you want to send us anything. Or if you want to reach any of our branches you can call us at:
Zamalek Store : +201100001106
Downtown Katemeya Store : +201126060099
You can also email us: email@example.com